How Can We Help?

Browse the store, select the product and variant you need, add it to your cart and proceed to checkout. Enter your contact and delivery information, select an available payment method and confirm your order.

Under The Paws accepts UPI, credit and debit cards, net banking and Cash on Delivery where available. Online payments are processed through Razorpay.

Yes. COD is available for most eligible Indian pincodes. Availability is confirmed at checkout and a ₹30 COD handling charge applies.

Online payments are processed through Razorpay. Under The Paws does not directly store your card number, UPI credentials or net-banking credentials.

Yes. An order confirmation is sent through the available email and/or WhatsApp contact information provided during checkout.

Orders may be cancelled or modified within 2 hours of placement. Contact support immediately with your order number. Once dispatched, the order cannot be cancelled or changed.

Yes. Orders are invoiced under Under The Paws with GSTIN 06CUIPS7577N1ZJ.

Orders are normally processed within 1–2 business days after payment confirmation. Orders placed on Sundays or public holidays are processed on the following working day.

Standard delivery across India generally takes 5–7 business days after processing.

Metro cities such as Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata and Pune typically receive orders within 3–5 business days.

Remote areas and locations in North East India may require approximately 7–10 business days.

Shipping is free on orders above ₹499. A flat shipping charge of ₹60 applies to orders below ₹499.

No. Under The Paws currently delivers within India only.

Once the order is dispatched, you will receive an SMS and/or email with the tracking number and courier partner details.

No. Orders cannot be redirected after dispatch. Check your name, full address, pincode and telephone number before completing checkout.

No. Returns are available only on select products. Check the individual product page before ordering. Most products follow a replacement-only policy.

For a product specifically marked as returnable, the request must be raised within 7 days of delivery. The item must remain unused and include its original packaging, accessories and tags.

A return involves sending an eligible product back for an approved refund. A replacement involves receiving another unit of the same item. Most products are replacement-only.

A one-time replacement may be provided when a product arrives damaged or defective, or when Under The Paws sends a different item or variant from the one ordered.

Contact support within 48 hours of delivery. Provide your order number and clear photographs of the product, damage and packaging.

Requests are normally reviewed within 24–48 hours. Once approved and available, the replacement is generally dispatched within 2–3 business days.

If the same item cannot be supplied, Under The Paws may offer store credit or, at its discretion, an approved refund.

A customer-requested exchange may be possible if the item remains unused and in original condition. Return shipping, forward shipping and a handling fee of approximately ₹30–₹50 may apply.

Under The Paws covers applicable return shipping when the item was damaged, defective or incorrectly supplied. Customer-requested changes are paid by the customer.

Cash refunds are limited to approved eligible returns, situations where a damaged or wrong item cannot be replaced, or a prepaid order cancelled by Under The Paws.

Approved refunds are processed within 5–7 business days. Online payments return to the original payment source; COD refunds are completed by bank transfer.

No. Original shipping charges are non-refundable. Applicable shipping and handling deductions may also apply to refused or undelivered prepaid orders.

Products are sourced from quality-checked suppliers. Every pet reacts differently, so always supervise your pet when introducing a new toy, accessory, grooming tool or wearable product.

The label indicates the type of pet for which a product is designed. Products marked Both are intended for dogs and cats.

Check the measurements and sizing information on the individual product page. Measure your pet before ordering rather than relying only on breed or age.

Fit depends on the product and your pet’s neck, chest and body measurements. Review the product’s size chart before ordering.

Product photographs aim to represent the item accurately, but minor differences in colour, texture or appearance may occur because of lighting, display settings and manufacturing batches.

Bundles are curated groups of complementary pet products sold together. The items, bundle price and current savings are displayed on the relevant bundle page.

The return or replacement eligibility of each product within a bundle continues to apply. Review the individual product information before ordering.

Partial bundle returns are not accepted. If the bundle qualifies for return, the complete eligible bundle must be returned together.

Under The Paws is an Indian pet-accessories business operating as a sole proprietorship from Haryana, India.

Yes. Under The Paws is GST registered under GSTIN 06CUIPS7577N1ZJ.

Yes. The business is registered under the MSME scheme with Udyam Registration Number UDYAM-HR-05-0197173.

Email support.underthepaws@gmail.com or contact the team through WhatsApp at +91 89288 15513.

Include your order number, registered name and telephone number, a clear explanation of the issue and, where relevant, photographs or video of the product and packaging.